Fiat currency deposit hasn't arrived

If your fiat currency deposit to Kraken does not arrive within the estimated time frame, here are the steps to take:

1Check if there is a deposit statusIf there isn't one, that means the deposit hasn't yet reached our bank, or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).

2Check your wire transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). Do not contact our bank, as doing so will result in additional delays.

3. Check if there are any banking holidays.

4Contact our support team:

For USD FedWire deposits and withdrawals:

For USD ACH deposits:

For all other transfers (EUR, CAD):

Please do not directly contact our bank or payments processor if you experience funding issues. This will result in additional delays.