Delays in wire transfers (deposits and withdrawals)

If your wire transfer transaction does not arrive within the estimated time frame, here are the steps to take.


If it's a deposit:

1Check if there is a deposit statusIf there isn't one, that means the deposit hasn't yet reached our bank, or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).

2Check your wire transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). Do not contact our bank, as doing so will result in additional delays.

3. Check if there are any banking holidays.

4Contact our support team:

For USD FedWire deposits and withdrawals:

For USD ACH deposits:

For all other transfers (EUR, CAD):


If it's a withdrawal:

1Check the withdrawal status.

2. Check that all of your banking information on your Kraken account is correct.

3. Check if there are any banking holidays.

4. Contact our support team:

For USD FedWire deposits and withdrawals:

For USD ACH deposits:

For all other transfers (EUR, CAD):


Please do not directly contact our bank or payments processor if you experience funding issues. This will result in additional delays.