If your wire transfer transaction does not arrive within the estimated time frame, here are the steps to take.
(1a) If it's a deposit:
- Check your wire transfer receipt to make sure you entered our bank details correctly and included the given reference number.
(1b) If it's a withdrawal:
- Check that all of your banking information on your Kraken account is correct.
- Do not contact our sending bank as doing so will result in additional delays.
(2) Check if there are any banking holidays.
(3) Contact the relevant support team: