High Risk Deposits
Deposits from, or routed through, certain banks or financial institutions might be considered high risk due to fraudulent activities in the past.
First-time deposits via such banks or financial institutions will result in a temporary withdrawal lock on your account so it can be manually reviewed.
If you would like to know if your bank or financial institution is potentially affected please feel free to reach out to our customer support.
The withdrawal lock applies to all currencies.
The amount of the withdrawal lock is up to 125% of the value of the first FIAT deposit.
The length of the withdrawal lock is 72 hours.
This means that if your first FIAT deposit was €1,000, you will be unable to withdraw the equivalent of €1,250 for the following 72 hours. This applies whether the withdrawal is in FIAT or XBT or any other currency.
If any subsequent FIAT deposits arrive in the first 72 hours, the timer will reset and the withdrawal locked will be based on the total amount of the deposits.
After the 72 hours, future FIAT deposits (via the same bank) will not trigger this lock. However, deposits via other high-risk banks may trigger another withdrawal lock.
Trading is unaffected
You will still be able to trade throughout the period of the withdrawal lock.