Fiat currency deposit statuses

When processing deposits in our system and by our payments partners, deposits are labelled to inform clients about their transaction status. The transaction statuses tells you at what stage of processing your deposit is at.

Below is a list of these transaction statuses for deposits and their meaning. 

 

Status Meaning Applies to Action you have to take
On hold Indicates that the deposit has been held and has to be manually checked by our support staff All fiat currency funding methods None. Our support staff will contact you, if needed
Pending Indicates that a deposit has been received and is currently being processed USD FedWires (domestic wires) and ACH transfers Contact support if status remains pending for more than 2-3 hours. We may also reach out to you.
Success Indicates that the deposit has been received, processed and credited to your account All fiat currency deposit methods No action required
Failure Indicates that the deposit has failed All fiat currency deposit methods None, wait for our support staff to contact you