Unable to withdraw funds – Kraken

Withdrawal hold

Certain instant purchases, such as first time ACH Online Banking, debit or credit card or digital wallet purchases, will trigger a withdrawal hold for up to 72 hours. Withdrawal holds may also be triggered by deposits from certain banks as well as security reasons.

For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase.

If you are unable to withdraw your funds — such as US Dollar (USD), Bitcoin (BTC), Ethereum (ETH), Euro (EUR) or Canadian Dollars (CAD) — there may be several reasons for this.

You may see a "Balance is insufficient for a withdrawal" error or the withdrawal page may say that your funds are "Withheld" or that withdrawals are blocked.

Check the following:

Open or pending orders

Do you have any orders open or pending? Funds that are used in an open or pending order cannot be withdrawn.

Solution: cancel the open orders.

Currency not held in your account

Do you have the currency available in your Kraken account? Although you may see the total amount held in your account, you may have it selected where your account shows the total sum of all of your currencies shown in a specific currency, though all of your currencies held are treated separately.

An example is if you hold both Pound sterlings (GBP) and eurozone euros (EUR) in your account, you can't withdraw the total amount in a single US Dollars (USD) withdrawal.

Solution: exchange your balances to the currency you want to withdraw.

Open spot positions on margin

Do you have any open spot positions on margin? Spot positions on margin require collateral and that collateral cannot be withdrawn while the positions are open.

Solution: close the open spot positions on margin.

Negative balance

Do you have a negative balance in any currency? This will prevent withdrawals from your account.

Solution: deposit funds in the currency that has a negative balance or exchange other currencies to make up for the negative balance.

Withdrawal hold

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