Certain instant purchases, such as first time ACH Online Banking, debit or credit card or digital wallet purchases, will trigger a withdrawal hold for up to 72 hours. Withdrawal holds may also be triggered by deposits from certain banks as well as security reasons.
For enhanced security, debit and credit card purchases using USD will experience the 72 hour lock discussed above on all purchases, not just your first purchase.
If you are unable to withdraw your funds — such as US Dollar (USD), Bitcoin (BTC), Ethereum (ETH), Euro (EUR) or Canadian Dollars (CAD) — there may be several reasons for this.
You may see a "Balance is insufficient for a withdrawal" error or the withdrawal page may say that your funds are "Withheld" or that withdrawals are blocked.
Check the following:
Solution: cancel the open orders.
An example is if you hold both Pound sterlings (GBP) and eurozone euros (EUR) in your account, you can't withdraw the total amount in a single US Dollars (USD) withdrawal.
Solution: exchange your balances to the currency you want to withdraw.
Solution: close the open spot positions on margin.
Solution: deposit funds in the currency that has a negative balance or exchange other currencies to make up for the negative balance.