Fiat currency withdrawal statuses

When processing fiat currency withdrawals in our system and by our payments partners, withdrawals are labelled to inform about their status. The transaction statuses tells you at what stage of processing your withdrawals is. Below is a list of these transaction statuses for withdrawals and their meaning.

 

Status Meaning Applies to Action you have to take
Sending Indicates that the withdrawal has been processed in our systems and sent to our payments partner for processing All fiat currency withdrawal methods* No action required
Success Indicates that the withdrawal has been processed by and sent out by our payments partner All fiat currency withdrawal methods No action required
On hold Indicates that the withdrawal has been held and has to be manually checked by our support staff All fiat currency withdrawal methods None, wait for our support staff to contact you
Failure Indicates that the withdrawal has failed All fiat currency withdrawal methods None, wait for our support staff to contact you

 

* CAD withdrawals will only show "Sending" and won't update automatically.