Fiat currency withdrawal statuses

When processing fiat currency withdrawals in our system and by our payments partners, withdrawals are labelled to inform about their status. The transaction statuses tells you at what stage of processing your withdrawals is. Below is a list of these transaction statuses for withdrawals and their meaning.

 

Status Meaning Action you have to take
Screen_Shot_2019-02-12_at_6.17.08_pm.png Indicates that the withdrawal has been processed in our systems and sent to our payments partner for processing None
Screen_Shot_2019-02-12_at_6.16.25_pm.png Indicates that the withdrawal has been processed by and sent out by our payments partner None
Screen_Shot_2019-02-12_at_6.23.04_pm.png Indicates that the withdrawal has been held and has to be manually checked by our support staff Wait for our support staff to contact you
Screen_Shot_2019-02-12_at_6.26.27_pm.png Indicates that the withdrawal has failed Wait for our support staff to contact you

 

Note: Canadian dollar (CAD) withdrawals will only show as "Sending" and won't automatically update to "Success".