Fiat currency withdrawal statuses

Withdrawals for fiat currencies are labelled with a status to inform you of the stage of processing they are in.

Below is a list of these withdrawal statuses and what they mean: 

Status Meaning Action you have to take
Screen_Shot_2019-02-12_at_6.18.06_pm.png The withdrawal is being processed in our systems.

Contact support if you see this status for more than 10 minutes.

(Except High Limit USD Funding)

Screen_Shot_2019-02-12_at_6.17.08_pm.png The withdrawal has been processed in our systems and sent to our payments partner for processing. None.
Screen_Shot_2019-02-12_at_6.16.25_pm.png The withdrawal has been processed by and sent out by our payments partner. Contact support if funds not received within 3 business days
Screen_Shot_2019-02-12_at_6.23.04_pm.png The withdrawal has been held and has to be manually checked by our support team. Contact support.
We may also reach out to you.
Screen_Shot_2019-02-12_at_6.26.27_pm.png The withdrawal has failed. Contact support.
We may also reach out to you.


Note: Canadian dollar (CAD) withdrawals will only show as "Sending" and won't automatically update to "Success".