A Destination Tag is an extra piece of information that can be included when sending a Ripple transaction. When you create an XRP deposit address, a unique Destination Tag is also generated, and you need to include this Tag when sending an XRP deposit. We use this Tag to determine to what account any given transaction should be credited. This is because all Kraken accounts use a single XRP deposit address,
rLHzPsX6oXkzU2qL12kHCH8G8cnZv1rBJh. When you don't include the provided Destination Tag with your deposit, we have no way of knowing to whom the deposit belongs.
If you've sent a deposit without the proper Destination Tag, our Client Engagement team should be able to assist you in getting these funds credited to your account. Please submit a request and fill out the form to state that you have a missing XRP deposit. Please fill out the form with as much detail as possible, and include with your request the Transaction ID of your missing deposit. Our team will be in touch as soon as possible.