Service unavailable when attempting to add a bank account

US clients will get a "Service Unavailable" error when attempting to add a bank account if they are entering an ACH routing number instead of a wire routing number. Kraken does not support ACH payments at this time, although we recently acquired Glidera which does support ACH payments.

To add a bank account, please be sure that the routing number you are using is a wire routing number, and not an ACH routing number-