Document upload failed due to "Invalid Parameters"

When attempting to upload documents for account verification, the error "Invalid Parameters" is returned if the document doesn't fit the parameters and in some cases even if it does. 

Make sure that the files you are trying to upload follow these guidelines:

  Minimum Maximum
File size 98 KB 5 MB
Image dimensions 350 x 350px 4096 x 4096px
     
  Supported Not Supported
File types .jpeg
.jpg
.png
.pdf

 

If you think your file is within these guidelines but you still get the error, contact support and mention "Invalid Parameters" in your message.