How can I make a change to the details of my MtGox claim? Kraken Other Resources MtGox creditor information It is not possible for Kraken to make any changes to a MtGox claim or the details associated with your claim like address or email. Please contact the MtGox trustee's help desk. Related articles MtGox trustee's help desk contact information What is the status of my MtGox claim? Kraken's limited role in the MtGox claim process MtGox Creditor update: action required by October 22, 2018 Why was my claim not accepted?