MtGox trustee's help desk contact information

Email:

support@mtgox.com

Please note that their responses may be timely since they have received many inquiries.

Telephone:

English:

+81-3-4588-3922
Operating Days: Monday to Friday (excluding Japanese national holidays)
Operating Hours: 1:00pm to 10:00pm JST (Japan time)

Japanese:

03-4588-3921
Operating Days: Monday to Friday (excluding Japanese national holidays)
Operating Hours: 10:00am to 5:00pm JST (Japan time)

Address:

MTGOX Co., Ltd. Office of Bankruptcy Trustee
Suite 202, Kojimachi 3-chome Building
3-4-1 Kojimachi, Chiyoda-ku, Tokyo, Japan


The MtGox trustee's help desk is separate and independent from Kraken Support.

Kraken does not have a phone number to call for support. Any phone number you find claiming to belong to Kraken is fake.