Execution times can vary, but typical estimated times are listed below.
- EUR SEPA: 1-5 business days
- JPY (SMBC): 1-5 business days
- CAD Wire: 5-12 business days
- USD (SWIFT): 1-5 business days
- USD Domestic Wire transfers: 1-5 business days (first deposits may require at least 2 additional business days.)
Please allow a minimum of 5 business days for bank deposits or withdrawals (including SEPA) before assuming something is wrong with the transfer and contacting support.
Some of our payment providers may request additional KYC documents on a case by case basis before processing withdrawals. These documents can include an ID confirmation photo or proof of source of funds documents.
If your bank or an intermediary bank converts the currency of your deposit to another currency, there may be an additional fee charged by our banks to convert the funds back, and this will also cause delays. If you're wiring to a Japanese bank, please ask your bank to make sure the funds are not converted to JPY.
Please Read! Avoid contacting the receiving bank if you experience deposit or withdrawal issues. Doing so will absolutely result in additional delay in resolving your issue due to confusion being created.