We are aware of users mistakenly receiving a welcome email from Kraken on the 30th of January, 2023. These were sent due to a manual error and no action is required on your part.

Was the email legitimate?

Yes, the email was from Kraken as part of a campaign to welcome new clients onto our platform. None of your information was compromised or leaked to third parties.

Why did I receive the email?

We’re aware that some users shouldn’t have been targeted as part of the welcome campaign. This was caused by a configuration error within our messaging tool.

The email is not affiliated with any form of data breach, security incident or phishing attack.

Was an account created with my email?

No account was created on your behalf as part of this campaign. The email was meant to be sent to new users, hence the “Welcome to Kraken” title.

If you have any further questions, please feel free to contact us.