This error occurs when there is an insufficient amount of funds in your chosen currency. If you are looking to withdraw CAD to your bank account, you must first have CAD in your Kraken account.
To see how much CAD is in your account:
- Go to the Trade > Overview page.
- In the Balances table, look at the Canadian Dollar (CAD) row — not the Total (CAD) row!
A common mistake is to mixup the total estimated worth of the portfolio in CAD (for example, C$6,115) with the CAD balance itself (C$1,000).
The Total row will display the total value of all the currencies in your account, represented by the quote currency of the trading pair you currently have selected. The Total row is not how much you can withdraw.
If you do not have CAD in your account to withdraw, you will either have to:
- Trade the other available currencies in your account into CAD (you may have to trade into ETH or XBT first before making a second trade to CAD).
- Deposit CAD into your account. For instructions, click here.