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NFT marketplace closure: FAQ

Last updated: March 31, 2025
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We have decided to close the Kraken NFT marketplace so we can shift resources into new products and services. This document provides key information to help you transition your NFTs smoothly.

FAQ:

We are making this change so we can shift more resources into new products and services. This change will help us enhance our offerings and deliver more value to our clients in the evolving digital asset landscape

The Kraken NFT marketplace will enter withdrawal-only mode starting on November 27, 2024. From this date, you will no longer be able to list, purchase, bid on, or sell NFTs through Kraken. Withdrawals to self-custodial wallets will remain available.

You will have a three-month period to withdraw your NFTs, with the final deadline on February 27, 2025. After this date, the Kraken NFT marketplace will be fully shut down, and any NFTs not withdrawn will no longer be accessible through Kraken.

To withdraw your NFTs, you will need to transfer them to a self-custodial wallet. Simply follow these steps:

  1. 1

    Go to your Kraken NFT account, select ‘My NFTs’ and then select ‘Withdraw’.

  2. 2

    Select the NFT you wish to withdraw.

  3. 3

    Select the wallet you wish to withdraw your NFT to.

  4. 4

    Confirm the transaction.

For steps on how to withdraw an NFT from Kraken to Kraken Wallet visit: Withdrawing NFTs from Kraken NFT to Kraken Wallet

If you do not already have a self-custodial wallet, we recommend downloading Kraken Wallet, which is secure and easy to use. For guidance on setting up your Kraken Wallet and transferring your NFTs, please click here.

A self-custodial wallet allows you to manage your own digital assets independently, giving you full control of your NFTs outside a centralized marketplace. By moving your NFTs to a self-custodial wallet, you ensure they are accessible even after the Kraken NFT marketplace shuts down.

There may be network fees associated with transferring NFTs to a self-custodial wallet. These fees are charged by the blockchain network and not by Kraken.

No, after November 27, 2024, the marketplace will be in withdrawal-only mode, meaning you will not be able to buy, sell, list, or bid on NFTs. The only option available will be to withdraw your NFTs to a self-custodial wallet.

NFTs not withdrawn by February 27, 2025 will no longer be accessible. We strongly encourage you to move your NFTs to a self-custodial wallet before this deadline to ensure they remain in your control.

Our support team is here to help. Please reach out to Kraken Support if you need assistance with the withdrawal process or have any other questions.

We appreciate your understanding and thank you for being part of Kraken’s NFT journey.

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