Kraken Selected as Distribution Partner by FTX Debtors – FAQ

Kraken entered into an agreement with FTX Trading Ltd. (“FTX”) and its affiliated debtors (the “FTX Debtors”) to assist in distributing recoveries to retail clients in supported jurisdictions in accordance with the U.S. bankruptcy court-approved FTX Chapter 11 Plan of Reorganization.

To ensure you receive funds when distribution starts, you can complete the necessary steps through the FTX Debtors’ Customer Portal (https://claims.ftx.com) and select “Kraken.”

To choose Kraken as a distribution agent:

If you already have a verified Kraken account, then you can easily link your two accounts. If your Kraken account has not been fully verified to one of our verification levels, you will need to complete the verification process.

If you do not have a Kraken account, after selecting Kraken as your distribution service provider you will be guided through our account creation process.

Please note: This process is intended for distributing funds to personal accounts only. If you wish to have funds sent to a business account, you will need to use one of the alternative distribution service provider options. The alternative options will be shown to you after you submit your claim for approval via https://claims.ftx.com.

FTX values assets based on their prices as of November 2022. This valuation is fixed and will not reflect any market changes since that time.

For more details on how Post-Petition Interest (PPI) is calculated, refer to this article: How is Post-Petition Interest (“PPI”) for my Convenience Class Claim calculated?

If you have any questions regarding distribution amounts or crypto prices, please contact FTX support.

Please note that only new Kraken clients are eligible to receive KFEE (Kraken Fee Credits). KFEE is not available to residents of the following regions:

The first two distribution rounds of KFEE have already been successfully credited to eligible clients.

For more information, see our article: Kraken Fee Credits (KFEE)

Issue: You attempted to link an FTX personal account to a Kraken business account. Business accounts are not eligible to receive distributions through Kraken.

Solution: Sign in to or open a Kraken Personal account with a different email address and change the FTX email address to match that of the Kraken account.

Issue: The email on your FTX account does not match your Kraken account email.

Solution: To solve try the following:

Issue: The Kraken account added does not have an associated email address.

Solution: For this you will need to reach out to Kraken’s support team to update your email address - contact us here.