Pending or restricted withdrawals

The security of your account and assets is of utmost importance to us at Kraken. We prioritize and invest heavily in security, and we advise all of our clients to familiarize themselves with our account security tools and tips.

We’re here for you, 24/7. If you’re ever concerned about your account’s security, or that you may be dealing with a scammer, please do not hesitate to contact our Support team.

Some of the ways in which we protect your assets may involve holding withdrawals for internal review or temporarily restricting your account to prevent possible financial loss. Crypto transactions are irreversible–this means we can’t retrieve assets once they’ve been withdrawn from our platform, nor can we reimburse you for crypto transfers you’ve authorized. If your account has been temporarily restricted, please see Why is my account restricted.

If your withdrawal is pending review, our team will be in touch within 24 hours, so please check your email inbox and respond promptly to any requests for additional information. Complete any required actions, such as verifying your account, or confirming details about the recipient and purpose of the transaction. Kraken will never call or email you to ask for your login credentials or provide remote access to your devices. You can confirm whether an email was sent by us using this guide. If you’re ever in doubt it is always best to get in touch with our support team.

Scams are common and ever-evolving in crypto, and scammers often pose as investment advisors, customer service specialists, employers, or tax officials. Scammers are sophisticated–they’ll work to earn your trust and create a sense of urgency to try to get you to act quickly. Kraken may hold transactions or place temporary restrictions on your account if we suspect you are at risk of falling victim to a scam, but it’s important for you to stay vigilant and learn to recognize risks and red flags yourself.

Top tips for recognizing scams and protecting your assets:

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    Always treat transactions with new people or organizations with caution. If you’re in doubt, it’s better to slow down, consider the situation, and consult a second opinion from a trusted friend or family member. For maximum security and safety, only withdraw crypto assets to addresses that you control and manage.

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    Avoid unsolicited investment or employment opportunities via phone or social media, and be wary of any offer that sounds too good to be true–it probably is.

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    Never share your personal banking details, 2FA codes, or passwords with anyone. Familiarize yourself with common phishing attack indicators and immediately report suspicious activity or unauthorized access to your account using our webform.

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    Further familiarize yourself with common crypto scams and learn to spot warning signs by reading our guide to recognizing scams. If you believe you have been the victim of a scam or financial crime, please report it to our team here and to relevant authorities.

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