Cómo cerrar su cuenta de Kraken

Important: Ensure all funds have been removed from your account before proceeding with the closure.

If you need to export your account history, click here.

Closing your account

Follow the steps below based on your interface:

  1. 1

    Tap on your Account in the top left corner and then tap on Account details.

  2. 2

    You will see Close account at the bottom of your account details screen, tap on this. You will need to review the important information shown on your screen. If you agree to this, tap continue.

  3. 3

    Tap on the reason(s) why you are deciding to close your Kraken account. Then tap continue once you're ready to proceed.

  4. 4

    If you are ready to close your account and be logged out of all devices, tap yes, close my account.

  1. 1

    Click on your Account icon in the top right corner and then click on Settings.

  2. 2

    Scroll to the bottom and you will see Close account. You will need to review the important information shown on your screen. If you agree to this, click Continue.

  3. 3

    Click on the reason(s) why you are deciding to close your Kraken account. Then click continue once you're ready to proceed.

  4. 4

    If you are ready to close your account and be logged out of all devices, click yes, close my account.

  1. 1

    Tap on your Account in the top right corner and then tap on Account details.

  2. 2

    You will see Close account at the bottom of your account details screen, tap on this.

  3. 3

    Tap on the reason(s) why you are deciding to close your Kraken account. Then tap continue once you're ready to proceed.

  4. 4

    If you are ready to close your account and be logged out of all devices, tap yes, close my account.

  1. 1

    Click on your Account icon in the top right corner and then click on Settings.

  2. 2

    Scroll to the bottom to see Close account. You will need to review the important information shown on your screen. If you agree to this, click continue.

  3. 3

    Click on the reason(s) why you are deciding to close your Kraken account. Then click Continue once you're ready to proceed.

  4. 4

    If you are ready to close your account and be logged out of all devices, click yes, close my account.

Before you leave…

Are you experiencing any issues that might be resolved before closing your account? Take a look at some common challenges and solutions below.

If you are having difficulty with the verification process review the steps below.

  1. 1

    After creating your Kraken account follow our step-by-step guide to help you verify your account. 

  2. 2

    If you are verifying your account to Intermediate level or higher you will be required to provide additional documentation such as a: Proof of Address document, Government-issued photo ID , or Face Photo (South African and US clients). Ensure you are uploading the correct documentation to help speed up the verification process.

  3. 3

    Before you apply for an Intermediate or Pro level account check our geographic restrictions to ensure you have access to our services.

If you are still facing issues with the verification process, chat directly with one of our Support specialists by clicking the Help button in the bottom right corner of your screen.

If you are having trouble signing into your account it could be because you are entering the wrong password, username or sign-in 2FA.Follow these steps to recover your sign-in credentials:

If the above instructions did not resolve the issue, please submit a Sign-in troubleshooting & Account security request so that our security team can investigate further.

If you are concerned about the security of your Kraken account there are a number of measures you can put in place to ensure account safety.

  1. 1

    Add a sign-in 2FA.

  2. 2

    Add a Master Key.

  3. 3

    Read our password and username recommendations to ensure your sign-in credentials are safe.

To further protect your account follow our recommended guidelines to safeguard your Kraken account and digital life.To find out more about how Kraken implements leading security features visit: Cryptocurrency Security

We have a dedicated Learn center where you can expand your knowledge of cryptocurrencies and trading. Take a look at the links below for useful beginner tools:

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