In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

Why was my payment declined: FAQ

Last updated: May 25, 2025

We understand that having a payment declined or seeing a pending charge can be frustrating. While banks and payment providers have various security measures in place, some declines or temporary holds can be unexpected. See below for our most frequently asked questions.

Payments can be declined for several reasons. Here are some of the most common causes:

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    Bank or Card Issuer Rejected the Transaction – Some banks block transactions to cryptocurrency platforms by default.

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    Security Blocks by Banks – Some banks allow a few purchases before blocking further transactions for security reasons. If this happens, contacting your bank can help lift the restriction.

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    Payment Processor Issues – Occasionally, payment processors may experience technical issues or temporary failures. If a transaction does not go through, trying again after a few minutes may resolve the issue.

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    Insufficient Funds – Make sure your account or card balance covers the transaction.

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    Incorrect Billing Information – Ensure your name, address, and card details match what your bank has on file.

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    Transaction Limitations – Your bank may have daily spending or international transaction limits.

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    Pre-Authorization Holds – Even if a transaction fails, a temporary hold may appear on your bank statement.

If a transaction fails but a charge appears as pending, this is a pre-authorization hold placed by your bank.

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    Kraken does not claim funds for failed transactions.

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    Your bank will automatically release the hold, usually within 7 business days, though this often happens sooner.

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    If the charge remains longer than expected, we recommend contacting your bank, as they may be able to release the funds sooner.


If your payment continues to fail, try the following:

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    Use a different payment method, such as digital wallets, ACH Plaid (US and EU only).

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    Contact your bank to ask if they allow transactions to Kraken.

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    Try a different browser or device, as cached settings may cause issues.

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    Ensure your card supports 3D Secure authentication, as some banks require this.


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