In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

Troubleshooting your TradingView connection

Last updated: July 29, 2026
  • Make sure you're looking in the Trading Panel at the bottom of the chart, not in TradingView's app store or marketplace.
  • Kraken appears as "Kraken" in the broker list. If you don't see it, select show all brokers, where you may need to scroll down to see it.
  • Try refreshing TradingView or clearing your browser cache.
  • Confirm you're using the correct Kraken Pro credentials (email and password).
  • If you have two-factor authentication enabled, make sure you're completing the 2FA step.
  • Try disconnecting and reconnecting: select Log Out in the Kraken broker panel, then reconnect.
  • If the connection is unresponsive or gets stuck, close TradingView completely, reopen it, and try again. This clears most connection issues.
  • Balances update in real time but may take a few seconds after first connecting.
  • If balances still don't appear, disconnect and reconnect your account.
  • Confirm you have funds in your Kraken Pro account, TradingView displays your Kraken Pro balances, not a separate balance.
  • Check that you have sufficient funds in your Kraken Pro account for the order.
  • Confirm the market is open, some assets may have temporary trading halts on Kraken Pro.
  • Check your order type, a limit order won't fill until the market reaches your price.
  • If the issue persists, check your order history on Kraken Pro directly for any error messages.
  • Wait 30 seconds, then try reconnecting from the Trading Panel.
  • If the issue persists, clear your browser cookies for both kraken.com and tradingview.com, then try again.
  • Make sure your Kraken Pro account is in good standing (verified with no restrictions or holds).

If none of the above resolves the issue, contact our dedicated support team at [email protected] with:

  • Your Kraken username
  • A description of what you see (screenshot if possible)
  • The device and browser you're using
  • Whether you're on TradingView web, desktop, or mobile

Need more help?