In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

Kraken Selected as Distribution Partner by FTX Debtors – FAQ

Last updated: June 16, 2025
FTX announced on February 7th that it will commence distributions to holders of allowed claims in the Plan's Convenience Classes on May 30, 2025.

Please refer to the FTX Customer Portal to (https://claims.ftx.com) to review your status for the initial distribution.

FAQs

Kraken entered into an agreement with FTX Trading Ltd. (“FTX”) and its affiliated debtors (the “FTX Debtors”) to assist in distributing recoveries to retail clients in supported jurisdictions in accordance with the U.S. bankruptcy court-approved FTX Chapter 11 Plan of Reorganization.

To ensure you receive funds when distribution starts, you can complete the necessary steps through the FTX Debtors’ Customer Portal (https://claims.ftx.com) and select “Kraken.”

To choose Kraken as a distribution agent:

  1. 1

    Go to https://claims.ftx.com.

  2. 2

    Complete the identity verification process and tax compliance on FTX.

  3. 3

    Then, choose "Kraken" as the distribution agent.

  4. 4

    Link your FTX account to your Kraken account.

    To do so, you will be prompted to either sign in to your existing Kraken account or create a new Kraken account, if one does not already exist.

Reminder: Ensure your FTX email address is the same as the Kraken account email address. If it is different, please request an email change at FTX so it matches, before selecting Kraken on the FTX Debtor’s Customer Portal.

If you already have a verified Kraken account, then you can easily link your two accounts. If your Kraken account has not been fully verified to one of our verification levels, you will need to complete the verification process.

If you do not have a Kraken account, after selecting Kraken as your distribution service provider you will be guided through our account creation process.

Please note: This process is intended for distributing funds to personal accounts only. If you wish to have funds sent to a business account, you will need to use one of the alternative distribution service provider options. The alternative options will be shown to you after you submit your claim for approval via https://claims.ftx.com.
  • •

    Click here to view the full list of supported jurisdictions.

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    Click here to view the full list of unsupported jurisdictions.

FTX values assets based on their prices as of November 2022. This valuation is fixed and will not reflect any market changes since that time.

For more details on how Post-Petition Interest (PPI) is calculated, refer to this article: How is Post-Petition Interest (“PPI”) for my Convenience Class Claim calculated?

If you have any questions regarding distribution amounts or crypto prices, please contact FTX support.

Please note that only new Kraken clients are eligible to receive KFEE (Kraken Fee Credits). KFEE is not available to residents of the following regions:

  • •

    Austria

    Hong Kong

    New Zealand

    Singapore

    Turkey

    United Kingdom

The first two distribution rounds of KFEE have already been successfully credited to eligible clients.

For more information, see our article: Kraken Fee Credits (KFEE)

Troubleshooting

If you encounter an error message, follow the troubleshooting steps below to identify the issue and find a solution:

Issue: You attempted to link an FTX personal account to a Kraken business account. Business accounts are not eligible to receive distributions through Kraken.

Solution: Sign in to or open a Kraken Personal account with a different email address and change the FTX email address to match that of the Kraken account.

Reminder: This process is intended for distributing funds to personal accounts only. If you wish to have funds sent to a business account, you will need to use one of the alternative distribution options. The alternative options will be shown to you after you submit your claim for approval via https://claims.ftx.com.

Issue: The email on your FTX account does not match your Kraken account email.

Solution: To solve try the following:

Issue: The Kraken account added does not have an associated email address.

Solution: For this you will need to reach out to Kraken’s support team to update your email address - contact us here.

If you have any further questions about this process, feel free to contact our support team.

Need more help?