In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

DeFi Earn troubleshooting

Last updated: January 26, 2026

Deposits

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    Make sure you’re in an eligible region.

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    Ensure you have funds available in your balance that are not already on hold (ex. pending cash deposits or open orders cannot be allocated).

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    If depositing cash (USD, EUR, etc.) or non-USDC stablecoins, Kraken will first convert them into USDC. If the conversion fails, the deposit won’t complete.

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    Double-check that your app is updated to the latest version.

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    This may happen while funds are being converted to USDC and allocated to the vault. The blockchain must confirm the transaction before it’s final.

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    Pending deposits usually resolve automatically.

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    A failed allocation means the vault did not receive your funds.

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    Your balance will remain in your account, and it might have been converted to USDC.

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    You should be able to try again.

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    If it continues, contact Kraken Support with the transaction details.

Withdrawals

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    Withdrawals are usually instant, but vault liquidity can run low if many users exit at once.

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    If liquidity is insufficient, please try again later once the vault’s automated strategy or provider has replenished available liquidity.

Your withdrawal is still processing, awaiting blockchain confirmation.

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    In rare cases, a withdrawal attempt may fail.

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    The failed transaction does not affect balances, your vault balance remains intact.

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    Try the withdrawal again later, or in smaller amounts.

Account & Access

Deposits or withdrawals above the security threshold require two-factor authentication (2FA). Enter your 2FA code or passkey or security key to continue.

Rewards are variable and not guaranteed; you can lose some or all of your assets. Interacting with on-chain smart contracts involves risks which are further detailed in the terms of service, including technological risk (bugs, exploits, and oracle/MEV/bridge failures), market risk (price volatility, de-pegs, and liquidation where relevant), and operational risk (irreversible transactions, gas fees, network congestion). Kraken does not control third-party protocols. Offered by Payward Wallet, LLC. Fees apply. Availability varies by jurisdiction.

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