In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

Inaccurate Canadian Dollar (CAD) balances due to CAD withdrawals

Last updated: March 31, 2025

Cash withdrawals have two entries in the ledger history:

  • •

    1st entry: when the withdrawal is requested by you.

  • •

    2nd entry: when the withdrawal is settled in our system — marked from "Sending" to "Success".

For most Canadian Dollar (CAD) withdrawals, the second entry will be delayed — often for months. Even once you receive a CAD withdrawal, it will still show as "Sending".

The second entry is when we internally consider the withdrawal to be permanently settled. It is not the same date as when you actually received the withdrawal because there is no automated way for us to tell if/when you received a withdrawal.

We periodically manually update the status of "Sending" CAD withdrawals to "Success" (for example, on May 16th, 2018).

So why does this matter? A withdrawal isn't deducted from ledger balances until the second entry appears. Since the second entry takes longer for CAD withdrawals, CAD balances in the ledger history are often inflated.

If you've made any CAD withdrawals, you will have to manually account for them in your ledger history by using the time and date in the 1st entry.

You can only see the 1st entry by exporting your ledger history.

It is not visible in the History > Ledger page on Kraken.com, which only shows final (2nd) entries.

We apologize for any inconvenience caused by this.

Need more help?