In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

Why has my deposit or withdrawal not arrived?

Last updated: August 8, 2025
Prevent deposit delays

If required and shown in the deposit instructions, make sure your deposit includes a reference to your Kraken Public account ID which starts with AA and is 16 characters long.

Funding issues

Please do not directly contact our funding providers or payments processors if you experience funding issues. This will result in additional delays.

If your deposit to Kraken does not arrive within the estimated time frame , here are the steps to take:

  1. 1

    Check if there is a deposit status. 

    If there isn't one, that means the deposit hasn't yet reached our bank or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).

  2. 2

    Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). 

    Do not contact our funding providers, as doing so will result in additional delays.

  3. 3

    Check if there are any banking holidays.

  4. 4

    If the above steps don’t help, please contact Support.

Fedwire deposits that are sent as ACH will fail, it may take up to 10 business days for the deposit to return to your bank account.

If your withdrawal from Kraken does not arrive within the estimated time frame , here are the steps to take:

  1. 1

    Check the withdrawal status.

  2. 2

    Check that all of your banking information on your Kraken account is correct.

  3. 3

    Check if there are any banking holidays.

  4. 4

    If the above steps don’t help, please contact support.

Need more help?