All
Filter by:
How do I deposit cash into my account?
I need help with account verification
Why can't I access my account?
Are there any crypto withdrawal fees?
I need help signing into my account
In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.
In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.
In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.
In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.
Kraken accepts deposits from third-party payment processors (TPPPs) such as Mercury, Relay, and similar institutions, provided that the source of funds can be verified.
To ensure compliance and protection of client funds, the deposit must clearly originate from an account in your name.
This means, for non-regular or third-party deposits (brokerages, investment apps, etc.):
Kraken Support may request a receipt and account statement or an official funding instruction letter from the TPPP to confirm proof of origin.
May be temporarily placed on hold if the sending institution’s name does not match yours.
Once verified, funds will be released to your account.
Example of accepted TPPP deposit:
Transfers from fintech or brokerage services that can confirm your ownership of the source account.
Not accepted:
Cash transfers from other crypto exchanges or anonymous pooled accounts.
To deposit USD, EUR, GBP, or AUD using Paypal, follow our guide here!
Withdrawals to TPPPs (third-party processors, brokerages, or any account not in your name) are not supported.
Any such withdrawals will be rejected or returned to your Kraken account.
| Transaction type | Allowed? | Notes |
|---|---|---|
| Deposit from your own bank account (Non-TPPP) | ✅ | Must be in your name |
| Deposit from TPPP | ✅ | Proof of origin required |
| Withdrawal to your own bank account | ✅ | Must be in your name |
| Withdrawal to a TPPP (e.g., PayPal, brokerage) | ❌ | Not supported |
Please note, cash and crypto deposits are not permitted from prohibited regions, including Afghanistan, Belarus, Crimea, Donetsk, and Luhansk regions of Ukraine, Cuba, Democratic Republic of the Congo, Iran, Iraq, Japan, Libya, North Korea, Russia, Sudan, South Sudan and Syria.