In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

I can't unlock my account settings

Last updated: March 31, 2025

If your Global Settings Lock (GSL) is activated and you don't have a Master Key OR don't remember it:

  1. 1

    Sign in to your Kraken account.

  2. 2

    Click on your name in the upper-right corner of the page.

  3. 3

    Click on Security > Global Settings Lock.

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  4. 4

    Click the blue Remove Global Settings Lock button.

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  5. 5

    This will begin the removal timer and you will need to wait until the specified date and time. The default GSL wait time is 3 days or 72 hours. After the designated time expires, your GSL will be removed.

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It is not possible for us to expedite this wait time.

There is no way to add a new Master Key while a GSL is active.

There is also no way to change an existing Master Key while a GSL is active, but if you find/remember your lost Master Key, you can go back to the Settings page and enter it.

Special Case: GSLs set to 0 Days

If you turned on GSL for 0 days (i.e. forever) without first having a Master Key (or if you lost your Master Key), you'll have to fill out the ''Sign-in troubleshooting & Account security'' form to get the GSL removed.

Please note that the process of removing the GSL takes a considerable amount of time in order to make sure your account is safe.

Our support team cannot help if your GSL was set to 1 or more days.

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