In Australia, Beaufort Fiduciaries Pty Ltd (ACN 162 139 871, AFSL No. 545124) provides wholesale clients with access to derivatives where the underlying assets are digital assets. Derivatives are complex, regulated financial products that are difficult to understand and may not be suitable for inexperienced investors. For eligibility, terms and conditions click here. Krak Pay is offered by Bit Trade Australia Pty Ltd (ACN 163 237 634), Authorised Representative of Flexewallet Pty Ltd (AFSL 448066). This information is general in nature and does not take into account your personal objectives, financial situation or needs. You should consider whether it is appropriate for you and read the relevant disclosure documents before making any decision.

I did not receive my account activation email

Last updated: March 31, 2025

If you haven't received your account activation email, it might be due to one of the following reasons:

  1. 1

    The email is in your spam or junk folder:
    Sometimes, email applications mistakenly categorize activation emails as spam.

  2. 2

    The email address provided during sign-up is incorrect:
    Double-check that the email address you entered when creating your account matches the one you're currently using.

Here's a little troubleshooting guide to help find the problem:

  1. 1

    Check your spam folder for an email with the subject "Activate your Kraken Account".

  2. 2

    If the email isn't in your spam folder, check to see if you entered the wrong email address by trying to create a new account with the email address you think you used before.

    If you used this address before, the system will let you know there's an account under this email already and won't create the new account for you. If this is the case, try waiting for a while and check your email again.
    If it does let you create the new account, then you entered the wrong email before and you should get an activation email for the new account.

  3. 3

    If an account isn't activated within two hours of creation, the account cancels and the email associated with it is released.

    You can then try creating the account again.

  4. 4

    Double-check that the email address you entered when creating your account matches the one you're currently using. If there’s a typo or mismatch, the activation email may have been sent to the wrong address.

Need more help?